Refund policy

Effective Date: 25th April 2025

At Grace, customer satisfaction is at the heart of everything we do. While we do not offer cash refunds, we are happy to assist with exchanges under specific, reasonable circumstances. Please read the policy below for full details.

1. No Cash Refunds

We do not offer any refunds in cash or bank transfer form. All sales are considered final once confirmed and shipped. However, exchanges are available under eligible conditions outlined below.

2. Exchange Eligibility

You may request an exchange if:

  • You received the wrong item(s)

  • An item is missing from your order

  • You received the wrong size

  • There is a clear issue with the quantity or product description

To qualify for an exchange, the customer must:

  • Contact our team within 24–48 hours of receiving the parcel.

  • Provide a video of the unboxing process showing the issue clearly.

  • Ensure the item is unworn, unused, and returned in its original packaging, including jewelry box, tags, and any protective materials.

Exchanges will not be accepted if:

  • Items have been worn, used, or tampered with.

  • Original packaging is missing.

  • The exchange request is made after the 48-hour window.

3. How to Request an Exchange

To initiate an exchange:

  1. Contact us via WhatsApp or email within 24–48 hours of receiving your order.

  2. Share your order number, details of the issue, and an unboxing video showing the problem.

  3. Our team will review and verify your request.

  4. If approved, we will provide return instructions and initiate your exchange process.

Please note that exchange shipping charges may apply, unless the mistake was on our end (e.g., wrong or missing item).

4. Product Care Responsibility

All Grace jewelry is made to last, but care must be taken. We are not responsible for damage caused by:

  • Improper storage

  • Exposure to moisture, perfumes, or chemicals

  • Accidental breakage after receipt

Such cases are not eligible for exchange.

5. Final Note

We’re here to ensure that you feel confident and happy with your Grace experience. If you ever face an issue, we encourage you to reach out—our team is always ready to help and make it right where possible.

Contact Us for Exchanges:
📧 Email: odrifters@gmail.com
📞 WhatsApp: 0322-8456839 (our team will get back to you within 24 hours)