Privacy policy

This Privacy Policy outlines how Grace collects, uses, discloses, and protects your personal information when you use our website or interact with our services.

By using our website, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website or place an order:

a. Personal Identifiable Information (PII):

  • Full name

  • Mobile number

  • Email address

  • Shipping and billing addres

b. Transaction Information:

  • Payment method (we do not store card or bank account numbers)

  • Order details and purchase history

c. Technical Information:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data (pages visited, time spent, etc.)

2. How We Use Your Information

Your information is collected solely to provide a smooth shopping experience. We use it for:

  • Order processing and delivery

  • Customer support and communication

  • Sending order confirmations and updates

  • Improving our website, products, and customer service

  • Detecting and preventing fraud

  • Internal record-keeping and legal compliance (if necessary)

3. Information Sharing

Grace does not sell or rent your personal information to any third parties. However, we may share your information with:

  • Courier companies and delivery partners for order fulfillment

  • Payment gateways for processing payments

  • Customer service platforms to communicate with you

  • Government or legal authorities, if required by law or court order

All third-party services we use are expected to maintain the confidentiality and security of your information.

4. Cookies and Tracking Technologies

Grace uses cookies to:

  • Understand how you interact with our site

  • Store preferences (e.g., login, cart)

  • Improve website performance and user experience

You can choose to disable cookies in your browser settings, though some features of the site may not function properly.

5. Data Security

We take reasonable steps to protect your data from unauthorized access, disclosure, or misuse by using:

  • Encrypted website connections (SSL)

  • Secure server hosting

  • Limited employee access to customer data

However, no internet-based platform is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your information (subject to legal or operational requirements)

  • Opt out of marketing communications at any time

7. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new "Effective Date." Continued use of our website after changes are made indicates your acceptance of the revised policy.